Transcript
Yeah, so I kind of, when I built this deck, I didn't quite know the best word to use, so I went with 'negligence'. Uh, you know, so I think that was, kind of captured the vibe of it, right? Uh, again, and I mentioned this on the out, uh, on the opening, it's, you know, they they don't they just want to be productive, right? So, um, it's the IT's organization and the company's organization to train them on how to be a a smart user, right? They don't think data protection, they just think about getting their job done. So, one thing that that's important is this concept of user coaching, right? It's like how do I build into my daily operations process as a data protection program, something that inherently trains your users on what they're doing and whether it's good or bad. Right. So, uh, this concept of workflow automation and baking in this idea of, uh, of user coaching, it's fantastic because you can take a data protection incident and turn it into a teaching moment, right? So let's say someone, uh, uploads some data and it's a specific piece of information. Um, uh, in this case, it's, uh, coming from engineering and they're posting something, right? That then gets triggered. With workflow automation, what you can do is you can assign it back to the user and you can use Slack, you can use email, whatever communication you want. Let's just use Chat Slack and say, hey, you made a violation here. Can you justify why you did this? And then you can click on the incident link. They can see it and they can say, oh, you know what? This is okay. It's needed for business. My my boss said I wanted to do this, but you're savvy enough to realize, you know what, this is probably not something that should be shared outside of the organization. So you're going to, uh, assign it to either a people manager, or you can assign it to HR, say, hey, you know what, you need to train this user on the correct policy. Um, and then what they can do is they can train the user, and then what you can do is and you can actually then close that incident, or if you want to take that to the next step and say, hey, you know what, this is something that actually I'm going to be doing a lot. I can create an incident for it and I can actually create a repetitive workflow around it. So, what this allows you to do is do a couple of different things. It allows you to triage a case - faster. It allows you to bring along other departments in the organization on what's happening and what's not happening. And then you can actually even do things like assign it to different team members on your team and say, hey, create a policy for this, or let's close this, right. So, it integrates in your daily operations. It makes you faster, it makes you more streamlined, and it coaches the users on what's good and what's bad.
