SLAs...in the Real World (w. ESGs Christophe Bertrand)

Today's quest for zero downtime is table stakes for any IT infrastructure. Our users, customers and partners demand instant access to virtually every service and data source. The question is...do your service level agreements (SLAs) match your ecosystem's expectation? In this short video Christophe Bertrand from Enterprise Strategy Group discusses some things to think about when creating an SLA that's aligned w/your expectations...so there's no surprises.