Support

Welcome to XConnect Support

Thank you for using XConnect! This page is your one-stop resource for assistance with setting up and using XConnect to seamlessly integrate your Zoom webinars with Truth in IT.

Getting Started with XConnect

  1. Connect Your Zoom Account:

    • Log in to your Truth in IT account and navigate to the Webinar Connections section.
    • Select Zoom and click Connect to authorize XConnect via OAuth.
    • Follow the prompts to grant permissions.

  2. Manage Your Webinar Listings:

    • Once connected, XConnect will automatically sync your upcoming webinars from Zoom to the Truth in IT directory.
    • Ensure webinar details, such as titles and descriptions, are accurate in Zoom.

  3. Streamline Registrations:

    • Registrant data from the Truth in IT directory will be securely transmitted to your Zoom account, ensuring a seamless experience for your audience.

Frequently Asked Questions (FAQs)

Q: What permissions does XConnect require?
A: XConnect needs permission to view webinar details and add registrants. It does not access participant or chat data.

Q: How do I disconnect XConnect from my Zoom account?
A: Go to the Webinar Connections section in Truth in IT, select Zoom, and click Disconnect.

Q: Is my data secure?
A: Yes, XConnect uses secure OAuth authentication, and all data is transmitted using industry-standard encryption.

Troubleshooting

  • Connection Issues:

    • Ensure you are logged into the correct Zoom account when authorizing XConnect.
    • Verify that you have admin permissions in Zoom to approve the integration.

  • Webinar Syncing Issues:

    • Check if the webinar is correctly scheduled in Zoom with all required details.
    • Allow up to 15 minutes for new webinars to sync.

For further assistance, please reach out to our support team.

Contact Support

If you have any questions or need help, feel free to contact us:

We’re here to help ensure your webinars reach their full potential with XConnect!